Return and Refund Policy

Zinetic Music is a digital service. Wallet top-ups and channel/network checks are delivered instantly online, there is no physical product to return or ship.

We will issue a refund to your original payment method if:

• A wallet top-up was charged but never credited to your account due to a technical error.
• You were charged twice for the same top-up or the same check.
• A check was charged but failed due to an error on our end (not a "not found" result, which reflects a completed lookup).

Contact info@zineticmusic.com within 14 days of the charge, with your account email and the transaction date/amount. We review every request individually.

Approved refunds are processed back to the original payment method within 7 to 10 working days of approval. The exact time funds take to appear in your account after that depends on your bank or mobile banking provider.

Unused wallet balance is not automatically refundable, but you may request a refund of your remaining balance when closing your account; this is also processed within 7 to 10 working days of approval.